EL1 ICT Relationship Manager

Role Overview:

Reporting to the Chief Risk and Assurance Officer, the ICT Relationship Manager (EL 1) works under broad direction, exercising a high degree of independence and professional judgement to ensure the effective delivery of ICT contract management across the AOFM.  

As a dedicated account manager, the role builds and maintains relationships with internal and external stakeholders, establishing needs, providing advice, and negotiating to achieve positive outcomes and a high standard of ongoing service for the AOFM. This includes managing the Memorandum of Understanding (MOU) with the Department of the Treasury to ensure ongoing quality and value-for-money of outsourced ICT services.  

Exercising highly developed analytical thinking and problem-solving skills, the role identifies and resolves contract-management and service delivery risks to ensure ongoing positive relationships with key stakeholders and improved outcomes for the AOFM.

Key Responsibilities: 

Key responsibilities of the ICT Relationship Manager include: 

• On behalf of the AOFM, manage ICT services contracts including being responsible for all contract management assurance and procurement activities
• Liaise and negotiate with providers for major ICT contracts and renegotiate deliverables to meet required objectives and AOFM user needs
• Ensure existing ICT contracts are reviewed for continued need and value for money and actioned prior to expiry
• Manage the MOU contract with the Department of the Treasury, including:
  • Negotiating service level agreements to ensure that the needs of the AOFM are clearly articulated, understood and met
  • Monitoring service provision against agreed-upon metrics outlined within service level agreements, ensuring quality and value-for-money on behalf of the AOFM.
• Proactively manage risks to meet the AOFM’s ongoing ICT operational requirements, escalating issues for resolution as required, and ensuring that teams across the agency:
  • Have the necessary ICT tools, equipment, and software to perform their roles
  • Are supported by plans to ensure continuation of core ICT functions, protection of information, and minimisation of business disruptions during adverse incidents.
• Ensure cyber-security governance arrangements are in place for key business applications used by the AOFM
• Develop and oversee budgets, financial forecasts, and expenditure tracking for contracted ICT operations
• Provide advice to the Chief Risk and Assurance Officer and broader Executive on the strategic direction of ICT, in addition to information and data management across the agency
• Provide a significant contribution to innovation and business improvement strategies, particularly in support of the key functions of the AOFM
• Undertake activities with an awareness of their possible impact on strategic or operational outcomes for the AOFM
• Attain and maintain an extensive understanding of the role and responsibilities of the AOFM, including an understanding of the APS operating environment more broadly
• Ensure in-depth knowledge of and compliance with legislative, policy and regulatory frameworks
• Represent and explain the views of the AOFM at cross-agency meetings. 

Capabilities: 

Core capabilities required to perform the role of ICT Relationship Manager include: 

• Demonstrated high-level experience in contract and account management, including the management of provider relationships and service provision to ensure that needs are understood and met
• Strong relationship management skills, including the ability to facilitate cooperation with a range of internal and external stakeholders
• Strong verbal and written communication skills, including the ability to exercise influence and negotiate to achieve effective outcomes and solutions
• Highly developed analytical thinking and problem-solving skills, including the ability to identify, manage and resolve risks
• The ability to deliver high-quality results in line with legislative, policy and regulatory frameworks
• A demonstrated commitment to innovation and improvement activities to maximise business outcomes
• A demonstrated commitment to self-reflection and willingness to participate in professional development opportunities. 

Further details are available in the Position and Duty Statement for this role.

HOW TO APPLY

Please email your application to recruitment@aofm.gov.au including:

• Your resume
• A pitch (no more than 750 words) outlining how your skills, experience, and knowledge are relevant to the advertised position.
• A completed Candidate Form

CONTACT OFFICER

Erin Martin - Chief Risk and Assurance Officer 
recruitment@aofm.gov.au 
02 6263 1111